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Privacy Policy

Prepared by: Privacy Compliance Lawyer (Canada), Digital Risk & Data Governance Expert, and Web Infrastructure Specialist

 

  1. Overview

Urban Design and Ceramics (“we”, “our”, “us”) is committed to protecting the privacy and personal information of visitors to our website, www.urbandesignandceramics.com.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

 

     2.  Information We Collect

2.1 Personal Information

We may collect the following information when you interact with our website:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Project details or inquiry information

  • Any information voluntarily submitted through contact forms or email

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent

  • Referring website

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze website traffic

  • Enhance user experience

You may disable cookies through your browser settings.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide services

  • Communicate regarding projects, quotes, or consultations

  • Improve website performance and user experience

  • Maintain internal records and business operations

  • Comply with legal obligations

4. Consent

By using our website or submitting your information, you consent to the collection, use, and disclosure of your personal information as outlined in this policy.

You may withdraw consent at any time, subject to legal or contractual obligations.

5. Disclosure of Information

We do not sell or rent your personal information.

We may disclose your information to:

  • Service providers (e.g., hosting, analytics, CRM tools)

  • Legal or regulatory authorities when required

  • Professional advisors (legal, financial)

All third parties are required to maintain confidentiality and safeguard your information.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure hosting environments

  • Limited access to sensitive data

  • Encryption where applicable

While we take reasonable precautions, no system is completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Access your personal information

  • Request corrections

  • Withdraw consent for data use

  • Request deletion where applicable

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. International Data Transfers

If we use third-party services located outside Canada, your information may be processed in other jurisdictions and subject to their laws.

11. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

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